Terms of Service

Please read these Terms of Service carefully before using our website. They govern your access to and use of our Site, products, and services.

Ningdu Xingye Machinery Manufacturing Co., Ltd. ("Xingye Machinery," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sinoxingye.com (the "Site"), communicate with our sales and support teams, or otherwise interact with our products and services.

Please read this Privacy Policy carefully. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Who We Are

Xingye Machinery is a manufacturer of professional concrete batching plants, mixing equipment, and construction machinery, headquartered in Ningdu County, Ganzhou City, Jiangxi Province, China. With over 15 years of industry experience and international certifications including CE, ISO, and CNAS, we serve customers worldwide across Southeast Asia, South America, Africa, the Middle East, and beyond.

Data Controller Contact:
Ningdu Xingye Machinery Manufacturing Co., Ltd.
No. 6, Industrial Road, Ningdu County, Ganzhou City, Jiangxi Province, China
Email: support@sinoxingye.com
Phone: +86 191 3693 5736

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Site. "Personal information" means any data that can identify you directly or indirectly.

2.1 Information You Provide Directly

When you fill out an inquiry form, request a quotation, subscribe to newsletters, contact our sales or support teams, or engage with our products and services, we collect information such as:

Contact Information: Name, email address, phone number, company name, job title, and mailing address
Inquiry & Communication Data: Details about your inquiries, questions, feedback, and correspondence with our sales and support teams, including messages sent to support@sinoxingye.com
Purchase Information: Details about products or services you purchase, including order history and payment information
Marketing Preferences: Your preferences for receiving marketing communications and newsletters
Voluntary Information: Any other information you voluntarily provide through surveys, feedback forms, or direct communication

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

Device Information: IP address, browser type, operating system, device type, and device identifiers
Log Data: Pages visited, time and date of visits, time spent on pages, referring website, and clickstream data
Cookies & Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 7 for details on our cookie practices)
Location Data: Approximate geographic location based on IP address (not precise location unless you explicitly provide it)

2.3 Information from Third Parties

In limited circumstances, we may receive personal information about you from:

Business partners and service providers
Publicly available sources
Other parties with your consent or as required by law

3. How We Use Your Personal Information

We use the personal information we collect for the following legitimate business purposes:

3.1 Service Delivery & Communication

Responding to your inquiries and providing quotations for our products
Processing and fulfilling your orders and purchases
Providing customer support and assistance
Sending transactional communications (confirmations, receipts, updates)
Communicating with you regarding your account or relationship with us

3.2 Marketing & Business Development

Sending promotional materials, newsletters, and marketing communications (with your consent where required by law)
Conducting market research and analyzing customer preferences
Notifying you of new products, services, special offers, and events
Personalizing your experience on our Site

3.3 Legal & Compliance

Complying with applicable laws, regulations, and legal obligations
Protecting our legal rights, privacy, safety, and property
Preventing fraud, abuse, and unauthorized access
Resolving disputes and enforcing our agreements

3.4 Analytics & Improvement

Analyzing Site usage patterns and improving website functionality
Understanding customer behavior and preferences
Developing new features, products, and services
Conducting statistical analysis and generating insights

4. Who We Share Your Information With

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you. These may include:

Email service providers and communication platforms
Payment processors and financial institutions
Cloud hosting and data storage providers
Analytics providers
Customer relationship management (CRM) platforms
Marketing and advertising partners

All service providers are contractually obligated to use your information only as necessary to provide services and must maintain appropriate safeguards.

4.2 Legal Requirements & Compliance

We may disclose your information if required by law, such as:

Court orders or subpoenas
Government agency requests
Law enforcement investigations
Regulatory compliance requirements

4.3 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. How Long We Retain Your Information

We retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with applicable laws and regulatory requirements
Resolve disputes and enforce our agreements
Protect our legal rights

For general customer inquiries, we typically retain information for 3 years. For transactional records and customer accounts, retention periods comply with applicable accounting and tax regulations. You may request deletion of your information at any time by contacting us at support@sinoxingye.com, subject to legal and operational requirements.

6. International Data Transfers

Our servers and operations are primarily located in China. If you access our Site from outside China, your information may be transferred to, stored in, and processed in China, which may have different data protection laws than your country of residence.

By using our Site and providing your information, you consent to the transfer, processing, and storage of your information in China and other locations as necessary for the purposes described in this Privacy Policy. If you do not agree to such transfers, please do not use our Site.

For users in the European Economic Area (EEA) or other regions with specific data transfer requirements, we comply with applicable regulations including data transfer mechanisms such as standard contractual clauses where applicable.

7. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

Encryption of data in transit (SSL/TLS)
Secure password storage and access controls
Regular security assessments and updates
Restricted access to personal information (need-to-know basis)
Employee training on data protection and privacy practices

However, no security system is absolutely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

8.1 General Rights (All Users)

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out of Marketing: You may unsubscribe from marketing communications by clicking the unsubscribe link in emails or contacting us at support@sinoxingye.com.

8.2 EEA & UK Rights (GDPR/UK-GDPR)

If you are located in the European Economic Area or United Kingdom, you have additional rights under GDPR:

Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
Right to Restrict Processing: You may request that we restrict how we use your information.
Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
Right to Object: You may object to certain types of processing, including direct marketing.
Right to Lodge a Complaint: You may file a complaint with your local data protection authority.

8.3 California & US Rights (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request what personal information we collect, use, and share.
Right to Delete: You may request deletion of personal information collected from you.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out of Sales/Sharing: You may opt-out of the sale or sharing of your personal information for cross-context behavioral advertising.
Right to Limit Use: You may limit our use of sensitive personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at support@sinoxingye.com.

9. Third-Party Links & Services

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Children's Privacy

Our Site and services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe we have collected information about their child may contact us at support@sinoxingye.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our Site and update the "Effective Date" at the top of this page. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy. For significant changes, we may provide additional notice (such as email notification or a prominent notice on our Site).

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

Ningdu Xingye Machinery Manufacturing Co., Ltd.
Email: support@sinoxingye.com
Phone: +86 191 3693 5736
Address: No. 6, Industrial Road, Ningdu County, Ganzhou City, Jiangxi Province, China

We will respond to your request within the timeframes required by applicable law.

Last Updated: 2024