Privacy Policy - Xingye Machinery

Your privacy matters to us. Learn how Xingye Machinery collects, uses, and protects your personal information.

Ningdu Xingye Machinery Manufacturing Co., Ltd. ("Xingye Machinery," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sinoxingye.com (the "Site"), communicate with our sales and support teams, or otherwise interact with our products and services.

Please read this Privacy Policy carefully. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Who We Are

Xingye Machinery is a manufacturer of professional concrete batching plants, mixing equipment, and construction machinery, headquartered in Ningdu County, Ganzhou City, Jiangxi Province, China. With over 15 years of industry experience and international certifications including CE, ISO, and CNAS, we serve customers worldwide across Southeast Asia, South America, Africa, the Middle East, and beyond.

Data Controller Contact:
Ningdu Xingye Machinery Manufacturing Co., Ltd.
No. 6, Industrial Road, Ningdu County, Ganzhou City, Jiangxi Province, China
Email: xingyemachinery@gmail.com
Phone: +86 186 7971 7257

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Site. "Personal information" means any data that can identify you directly or indirectly.

2.1 Information You Provide Directly

When you fill out an inquiry form, request a quotation, subscribe to our newsletters, or otherwise communicate with us, we may collect:

Contact details: Full name, email address, phone number, WhatsApp number
Business information: Company name, country, job title or role
Inquiry details: Products of interest, project specifications, message content
Communication records: Emails, chat messages, and phone call notes with our sales and support teams

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

Device and browser information: IP address, browser type and version, operating system, screen resolution
Usage data: Pages visited, referring URLs, time spent on pages, click patterns
Cookies and similar technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from third-party platforms (such as trade directories, industry exhibitions, or partner referral programs) when you have consented to sharing your data with us through those channels.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Responding to inquiries: To reply to your product or service requests, provide quotations, and facilitate business negotiations
Customer relationship management: To maintain ongoing business relationships, provide after-sales support, and manage your account
Product and service improvement: To analyze usage patterns, gather feedback, and improve our products, services, and Site functionality
Marketing communications: To send you industry updates, product news, technical articles, and promotional offers (with your consent, where required by law)
Legal compliance: To comply with applicable laws, regulations, and legal obligations, and to protect our rights and interests
Security and fraud prevention: To detect, prevent, and address security incidents, fraud, or other harmful activities
Analytics and reporting: To generate aggregate, non-identifiable statistical reports about Site usage and business performance

4. Legal Basis for Processing

Depending on your location and applicable law, we process your personal information based on one or more of the following legal grounds:

Consent: Where you have given clear consent for us to process your personal information for a specific purpose
Contract performance: Where processing is necessary to respond to your inquiry, fulfill a contract, or take pre-contractual steps at your request
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights
Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients:

Affiliated companies: With our affiliates and subsidiaries for internal business operations, customer support, and quality assurance
Service providers: With trusted third-party vendors who provide hosting, analytics, email delivery, CRM, and other services on our behalf, subject to strict confidentiality agreements
Cloud service providers: Our Site data may be stored on cloud platforms provided by reputable providers with appropriate data protection measures
Legal and regulatory authorities: When required by law, court order, or government regulation, or to protect our legal rights, safety, or property
Business transfers: In connection with any merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity

6. International Data Transfers

As a China-based company serving global customers, your personal information may be transferred to and processed in jurisdictions other than your country of residence. We take appropriate measures to ensure that any cross-border transfer of personal information complies with applicable data protection laws, including:

Standard contractual clauses approved by relevant regulatory authorities
Data processing agreements with robust security and confidentiality provisions
Encryption and other technical safeguards during transfer and storage

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

The duration of our business relationship with you
Applicable legal, contractual, or regulatory obligations
Legitimate business needs, such as maintaining records and improving services

When your personal information is no longer needed, we will securely delete or anonymize it.

8. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and audits
Employee training on data protection practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights with respect to your personal information:

Right to access: Request a copy of the personal information we hold about you
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information, subject to legal retention obligations
Right to restrict processing: Request that we limit the processing of your personal information in certain circumstances
Right to data portability: Request your personal information in a structured, commonly used, and machine-readable format
Right to object: Object to the processing of your personal information based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact us at xingyemachinery@gmail.com. We will respond to your request within 30 days. If additional time is needed, we will notify you of the extension and the reasons for it.

10. Children's Privacy

Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will promptly take steps to delete that information. If you believe that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services that are not operated or controlled by us. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make changes, we will revise the "Last Updated" date at the top of this page. If material changes are made, we will provide notice through the Site or via email where feasible. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Ningdu Xingye Machinery Manufacturing Co., Ltd.
No. 6, Industrial Road, Ningdu County, Ganzhou City, Jiangxi Province, China
Email: xingyemachinery@gmail.com
Phone: +86 186 7971 7257
WhatsApp: +86 186 7971 7257
Website: www.sinoxingye.com